At Synthax Solutions, we are committed to delivering “Digital Excellence.” Because our services involve significant labor, strategic planning, and creative resources, we have established a clear and fair refund policy to protect both our clients and our agency.

Synthax Solutions: Refund Policy

Effective Date: January 19, 2026

To keep your service pages consistent, here is the summary of our refund philosophy in exactly 25 words:

“We strive for total satisfaction. While labor-intensive services are generally non-refundable, we offer partial refunds for unfulfilled project milestones and credits for future digital solutions.”

1. General Policy

Due to the nature of digital services, once work has commenced, the time and resources allocated cannot be recovered. Therefore, we do not offer 100% money-back guarantees for completed work. However, we are committed to working with you until you are satisfied with the deliverables as per the original project scope.

2. Project-Based Services (Web, Design, Software)

For large projects involving the Discovery, Implementation, and Collaboration phases, refunds are handled based on milestones:

  • Discovery Phase: Deposits are non-refundable once the discovery session has taken place.

  • Implementation Phase: If a project is cancelled during development, the client is responsible for payment for all hours worked or milestones completed. Any remaining balance for unstarted milestones may be eligible for a refund.

  • Post-Delivery: Once a project is finalized, tested, and approved by the client, no refunds will be issued.

3. Subscription & Monthly Services (SEO, Marketing)

  • Monthly Retainers: Fees for Digital Marketing, SEO, and Social Media Management are billed in advance. You may cancel these services at any time with 30 days’ notice; however, fees for the current billing cycle are non-refundable.

  • Domain & Hosting: These are third-party costs and are non-refundable under any circumstances, as Synthax Solutions pays these fees immediately to external providers on your behalf.

4. Eligibility for a Refund

A refund or partial credit may be considered if:

  • The project was not delivered in accordance with the agreed-upon Statement of Work (SOW).

  • Our team is unable to complete a specific task due to technical limitations on our end.

  • The client canceled the project before any work had officially begun.

5. Refund Process

To request a review of your account for a potential refund:

  1. Submit a Request: Email [email protected] with your project ID and a detailed explanation for the request.

  2. Internal Review: Our management team will review the project logs, hours worked, and deliverables within 7-10 business days.

  3. Resolution: If approved, refunds are processed via the original payment method (e.g., Stripe, Wire Transfer) within 14 business days.

Client Commitment

Our goal is to ensure your investment drives results. If you are ever unhappy with a service, we encourage you to utilize our Collaboration pillar to discuss adjustments before seeking a refund. Most issues can be resolved through strategic refinement.